shadowprice.com...a customer retention science tool

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What role does a management decision maker for a company selling electricity to households have as a shadowprice.com player?
The player decides:

  • whether to play a single game for profit and market share or a series of games that assesses her staying power.

  • what the market looks like--the time households take to switch providers, whether the incumbent is stodgy or aggressive, when competitors must advertise their brand names, how and how much cut-throat competition and collusion will determine her fortune.

  • what price and service offerings will win for her company.

  • whether she manages her interactions with other challengers or shadowprice.com does.

  • how much of shadowprice.com innards she wants to see or print.

  • whether to play along by day or let shadowprice.com run on autopilot while she sleeps.

What decisions does shadowprice.com reserve for itself?
The player's power procurement costs are drawn at random. Shadowprice.com makes it twice as hard for her to draw the lowest-cost generating options as it does for other challengers to the incumbent, unless she lets autopilot make decisions for her, and tells it that she has access to lowest cost power. While she decides how her product should look, shadowprice.com decides service offerings for other competitors.

To get things started,
shadowprice.com picks base- and peak-load retail prices for her company and all other companies that would make households absolutely oblivious to and indifferent about who sells them electricity.

...except for the troublesome fact that some competitors can and sometimes do offer services households would rather have that aren't available from other providers.

...and if the player didn't pick these services households value...well, what could you do for her?

In addition, shadowprice.com makes absolutely certain the Value Optimizer doesn't let the player down. Unless she gets trapped by a price war, she'll make at least as much money as she did with her starting prices and brand name advertising, if she chose to advertise.

...and it makes absolutely certain the Value Optimizer doesn't let her competitors down. Unless they get trapped by a price war, they'll make at least as much money as they did with their starting prices and brand name advertising, if shadowprice.com decided they should advertise.

Shadowprice.com treats the player's staying power for a year in this market like a fair lottery drawing for dollars and end-of-year market share, except that market share is more important than making $money$. A player simply must have presence at year's end for shadowprice.com to award hits that add to her risk-assessment batting average. So do you if you want to be around for a next year of competition in your market.

©2001-2006 Dan Hamblin & Associates, Inc. All rights reserved.